As our Desktop/Network Engineer, you will be responsible for overseeing our company-wide deployment of MacBooks and IP phones, maintaining the network gear at our office, monitoring internal help desk requests, and administering the cloud services that support this role. The ideal candidate will have strong technical, problem solving and interpersonal skills, along with a drive to learn and improve existing processes.

Responsibilities:

  • Maintain our deployment of 40+ MacBooks, IP Phones and other related desktop hardware, and keep spare inventory based on projected company growth
  • Create and enforce policies (using Jamf Pro) for desktop security patches, OS upgrades, disk encryption, etc
  • Maintain user access lists, licenses and email groups for cloud services as part of the on-boarding process (G Suite, Office365, Slack, etc)
  • Create and manage network segmentation and firewall routing rules between on-prem and cloud services
  • Create and manage and security policies and quality of service configuration for VOIP, IoT and BYOD devices
  • Support and maintain office network infrastructure (firewall, switches, wireless access points, file servers, UPSes, printers, conference room A/V devices)
  • Monitor and triage help desk requests
  • Evaluate and maintain deployment of SSO system throughout the company
  • Re-evaluate backup implementation, purchasing new hardware and services as needed, and monitor going forward
  • Provide basic training for employees on security awareness, password managers
  • Troubleshoot resources and services used by employees (VOIP system, email, etc)

Characteristics of Ideal Candidate:

  • A positive attitude with a desire to help
  • Strong troubleshooting skills
  • An understanding of internet security and best practices
  • Open to exploring new services and improving processes to best suit the needs of the company

Qualifications and Key Competencies:

  • At least 3-5 years experience working in IT, preferably supporting a mac environment
  • Mac experience required
  • Network management experience preferred
  • Jamf Pro (Casper Suite) experience a plus
  • Linux experience a plus
  • G Suite (Google Apps) experience a plus
  • VOIP experience a plus
  • Familiarity with password managers (LastPass, 1Password, etc) a plus
  • Familiarity with SSO systems (Okta, etc) a plus

Ready to Apply?

Please email careers@diablomedia.com with your cover letter and resume.

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